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Frequently asked questions (FAQ)

General

Company info

Where is your company based?

We are based in the Netherlands.

Are the taxes included?

Yes, the taxes are included. You can see the tax rate at the checkout. If you're from outside the EU, you don't pay taxes.


Payments

Can I pay with a different (fiat) currency?

You can select GBP, USD and EUR on the page. Our webshop automatically converts this at the current rate.

Do you accept cryptocurrencies?

Yes we do! And we'll add more and more in the future!

Is it safe to pay with cryptocurrencies?

Yes, we use Coinpayments.net to confirm & secure the orders.

Which cryptocurrencies do you accept?

For now, we accept the following cryptocurrencies:

  1. Bitcoin
  2. Bitcoin Cash
  3. Monero
  4. Litecoin
  5. Vertcoin
  6. Ethereum

And more will follow soon!

Returns

What is your return policy?

If you want to return a product, please contact us at contact@shillshop.com first! Orders returned to us with no contact beforehand will not be eligible for returns!

You can return products for 30 days. After 30 days you are not eligible for refunds or returns.

The shipping fees are for you to return the product(s) to us.

We do not offer cashback returns for products. In case you don't want the product you will receive a voucher equal to the value of the product(s) you have bought and wish to return.

What are the costs for a return?

You pay your local shipping fees to send it back.

How do I return my order?

E-mail us at contact@shillshop.com and we will contact you within 24 hours on weekdays. After that we will review your return and give you further details.

Can I get a refund?

You can get a voucher to use in our store equal to the price of the product(s) you have bought and wish to return.

How long does my refund take?

It usually takes 1-8 business days after we've received the returned products to send you the voucher through e-mail.

Shipping

Where do you ship?

We ship globally.

What is the delivery time?

The shipping time can vary due to the custom designing and all products are printed on demand.

We take 6 business days to print your order. For the estimated shipping time to your country you can check the website of our shipping company here.

What are the shipping fees?

That depends on your location. You can check and select the shipping method at the cart.

Do I receive a track and trace code?

For almost all the countries we ship to, you'll receive a track and trace code.

What shipping company do you use?

We use PostNL. 

Contact

How can I contact you?

You can e-mail us at contact@shillshop.com.